STORE POLICY

Customer Care

At Sereinebyyou, we are committed to providing you with a smooth, reliable, and friendly shopping experience. Our customer care team is always here to assist you with any queries regarding orders, payments, returns, exchanges, or product information. Your satisfaction is our priority, and we aim to make every interaction easy and stress-free.

How We Support You

Our team is available to help with:

Order Assistance: Tracking your order, updating delivery details, resolving delays, or helping with checkout issues.
Product Queries: Providing information on materials, sizing, care instructions, availability, and restocks.
Returns & Exchanges: Guiding you through the process, eligibility, timelines, and status updates.
Payments & COD: Helping with payment confirmations, COD availability, or failed transactions.
Account Support: Assistance with login issues, profile updates, or saved addresses.

Reach Us

Email: sereinbyyou@gmail.com
Phone: 9787878190
Hours: Monday–Saturday, 10 AM to 9 PM

We aim to respond to all queries within 24 hours.

Privacy & Safety

We only collect information necessary to process your orders and improve your shopping experience. This may include your name, contact details, and shipping information.

We do not sell, share, or trade your personal data with anyone.
Your information is used only for order updates, delivery, and customer support.
Your payment details are protected through encrypted and trusted payment gateways.
We do not store your card or bank details.
All transactions follow industry-standard security protocols.
Cash on Delivery is available for added convenience.

Payment Methods

Credit / Debit Cards
PAYPAL
Offline Payments (COD)